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Buying Information

Buying Method
①Enter the official website, choose your favourite product,click “add to cart”, you could choose to “continue shopping” or “Check out”.

②Sign in your account or join in free. If you haven’t register, please fulfill your shipping information carefully, especially pay attention to your name, address, phone number and email address.

③After you finished your payment, please do remember your Fatemoons account or your order number, in case you need a query service for checking the order status.

④After the payment is finished, a business confirmation will be sent to your email.

⑤The products will take 120 to 180 business days, we will arrange the shipping after the order is finished, and we will send you the tracking information by email.

 
About the Layaway:
The first installment should be at least 25% of the total amount of your purchase (shipping cost included).

The balance can be divided into the next 6 months, the total payment should be finished within 6 months.

①Please place an order by Fatemoons Web Shop and do not pay for it, and then you can get your order number and the total payment.
②Email to [email protected] or leave a message in inbox with your order number, and inform Fatemoons's Sale about your layaway option.
③Choose the payment methods: Paypal  When you are paying, please do mark your order number on your payment.
④After you paid, please send us a email and inform us about your payment, and we will confirm your payment.
⑤When the order is on production, we do not accept cancellation, please understand.
④We will arrange the shipping after the order is finished, and we will send you the tracking information by email. If you need customer service(for receipt, changing shipping address, changing shipping terms an so on), please email to [email protected]

All Layaways are considered a FINAL SALE item and cannot be returned.  We must enforce this due to a limited supply of most dolls and the custom nature of a BJD order.  Thank you for understanding.


About tariffs
Tariffs is drafted based on the standards of your country. If your commodity discharged by the customs of your own country, please contact the customs staff and reclaim your commodity after pay the duties required .Please send us e-mail for invoice if needed.

 If refuse to pay customs duties, your goods may be directly destroyed or returned to Fatemoons in which case we will inform you and resend it with the shipping cost charged by you.If destroying unfortunately occurs, we can not be responsible for, nor do the refund. Please kindly understand that.


Others
Due to exquisite craft, it takes 120-180 working days to create each doll(depends on its complexity,single accessory needs less time than doll full-set.)

As the dolls are purely handmade - including prototypes sculpt, molding, coloring, etc.There may be slightly facial asymmetry, minor flaws or individual difference, which is a normal phenomenon, please carefully consider before purchase if you are extreme perfectionist.
 
Normally, if the doll was already be shipped, we will not accept the refund. If there are anything wrong with the doll or the accessories, please send an e-mail([email protected]) to us, we will help you to deal with the problems.

We recommend that you buy the delivery insurance,if not,any lost occurs during transportation will not be responsible by Fatemoons.

We will check carefully every order before shipment and inform you about its tracking number after it is shipped.Please unpack and check with more care when your box is received. Damage occurs due to transportation and customs inspection is not responsible by Fatemoons.